Privacy Policy

Effective Date: 30 March 2026

Addvey is operated by Addveynow Solutions Private Limited, Hyderabad, India. This Privacy Policy applies to all users of Addvey, including customers, vendors, service providers, and delivery partners across our mobile applications and website.

We are committed to protecting your privacy and ensuring transparency in how your data is collected, used, and shared.

1. Information We Collect

We collect different types of information depending on how you use Addvey:

a) Account Information
  • Name, phone number, email address
  • Profile details (gender, date of birth – optional)
b) Identity Verification (For Vendors & Partners)
  • PAN Card details
  • Aadhaar Card details
  • Business details (shop name, address, GST if applicable)
c) Location Data
  • Real-time and background location (for rides, deliveries, and services)
  • Saved addresses
d) Transaction Information
  • Orders, bookings, service history
  • Payment details (processed securely via third-party gateways)
e) Device & Usage Data
  • Device type, IP address, app usage behavior
  • Preferences and interaction data
f) Communication Data
  • Chat messages, customer support interactions
  • Feedback and reviews
2. How We Use Your Information

We use your data to:

  • Create and manage user and partner accounts
  • Verify vendor/service provider identity before listing
  • Enable bookings, rides, deliveries, and local services
  • Process payments and transactions securely
  • Match users with nearby vendors and partners
  • Improve platform features and user experience
  • Send important updates, offers, and notifications
  • Prevent fraud, abuse, and illegal activities
  • Comply with legal and regulatory requirements
3. Data Sharing & Disclosure

We do not sell your personal data.

We may share data only in the following cases:

a) With Service Providers / Partners
  • To complete bookings, deliveries, or services
b) With Payment Processors
  • Secure payment handling via Razorpay
c) With Technology Providers
  • For login, maps, and verification services
d) Legal Compliance
  • When required by law, government authorities, or to protect rights and safety
4. Third-Party Integrations

Addvey may integrate with:

  • Truecaller (login & verification)
  • Google Sign-In (authentication)
  • Razorpay (payments)
  • Google Maps / other map providers (location services)

These services have their own privacy policies. We encourage users to review them.

5. Data Security

We implement industry-standard security measures including:

  • Data encryption
  • Secure authentication
  • Access control systems

However, no system is 100% secure, and users share data at their own risk.

6. Data Retention

We retain your data:

  • As long as your account is active
  • As required for legal, tax, and compliance purposes

After this, data may be deleted or anonymized.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of promotional communications

To exercise your rights, contact us using the details below.

8. Partner & Vendor Responsibilities

Vendors, service providers, and delivery partners agree to:

  • Provide accurate and verified information
  • Not misuse customer data
  • Follow applicable laws and platform policies

Violation may lead to suspension or termination.

9. Children’s Privacy

Addvey is not intended for users under the age of 13.
We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

11. Contact Us

📧 Email: support@addvey.com
🌐 Website: https://addvey.com

For any privacy-related concerns, please reach out to us.